Frequently asked questions

HomeServe is a leading provider of home repair and installation solutions serving 4.5 million customers across the U.S. and Canada. For over 20 years, we've helped make homeownership easier by keeping vital home systems running smoothly.

A home repair plan is a service contract that protects home systems and appliances from costly repairs due to normal wear and tear. When a covered system breaks down, HomeServe dispatches a licensed local contractor and pays them directly for covered repairs.

Plans address a variety of home systems including plumbing, HVAC (heating and cooling), electrical, and kitchen appliances. Coverage applies to breakdowns from normal wear and tear that are typically not covered by standard homeowners insurance.

Plans start as low as $3.99/month and range up to ~$73/month for comprehensive combo plans. Individual system plans typically run $5–$19/month, with pricing varying by ZIP code and plan type.

HomeServe plans are available in all 50 U.S. states, though specific plan availability varies by location. Enter your ZIP code on the HomeServe website to see which plans are available in your area.

Yes. HomeServe offers individual plans for specific systems (plumbing, electrical, HVAC, etc.) as well as combo plans. Homeowners can hold multiple individual plans or choose a combo plan for broader coverage under one monthly payment.

Most HomeServe plans have a $0 service call fee. HomeServe pays the contractor directly so you are not billed for covered repairs up to the benefit amount. Some plans may have a service fee of $0–$100 depending on specific plan terms.

Yes. Most plans include a 30-day initial waiting period from the start date before you can file a claim. Plans that include replacement services may require up to 90 days, giving you 11 months of full coverage during your first year.

You can report a claim online 24/7 at HomeServe.com by signing in to your HomeServe ID, or call the emergency repair hotline at 1-855-336-2465. Tell us what the issue is and your availability, and we'll schedule a licensed local contractor.

Yes. HomeServe's emergency repair hotline (1-855-336-2465) is available 24 hours a day, 7 days a week, 365 days a year — including holidays.

HomeServe dispatches local, licensed contractors available in your area. Scheduling depends on the urgency of the repair and contractor availability, but our goal is prompt service — especially for emergency repairs.

Yes. All covered repairs come with a one-year repair guarantee, giving you confidence that the work has been done right.

Yes. You can cancel or reschedule appointments at any time through your HomeServe ID online account or by calling our customer service line.

Yes. The HomeServe App lets you request a service call, schedule appointments, and track your repair status — all from your mobile device. Download it free on the App Store or Google Play.

HomeServe works with a network of pre-screened, licensed, and insured local contractors in your area. We vet each contractor so you can trust the professional who arrives at your door.

A HomeServe ID is a universal account that lets you use the same sign-in credentials for both HomeServe.com and the HomeServe App. With it you can view plans, update payment information, request service, and opt in for paperless documents.

Sign in to your HomeServe ID, go to Account Settings, and update your delivery preferences to paperless. You can manage this setting at any time.

Sign in to your HomeServe ID and navigate to Account Settings to add, update, or remove a payment method. You can also manage payment details through the HomeServe App.

You can cancel by phone (1-833-521-0208), by email to info@homeserveusa.com with your name, address, and plan name, or online by signing in to My Account, locating the plan, and selecting cancel.

If you cancel within 30 days of your start date, you can receive a full refund minus any claims paid. After 30 days, you may receive a prorated refund per the terms of your plan agreement.

Your payment is billed monthly on the same date your plan started. You can view your next billing date and payment history in your HomeServe ID account.

Homeowners insurance covers damage from sudden events like fire, theft, or storms. A home warranty covers repair or replacement of home systems and appliances that break down from normal wear and tear — situations that homeowners insurance typically does not cover.

Yes. In addition to individual system repair plans, HomeServe offers home warranty combo plans — including the Interior Protection Plan and Premium Home Protection Plan — covering multiple systems and/or appliances under a single monthly payment.

Plans do not cover pre-existing conditions, accidental or negligent damage, natural disasters, mold remediation, code compliance upgrades, or shared lines managed by HOAs. See your individual plan terms for a complete exclusion list.

HomeServe offers both interior line plans (covering pipes and wiring inside your home) and exterior service line plans (covering underground lines from the street to your home). Plan availability depends on your location.

Appliance coverage depends on the specific plan. HomeServe's combo and home warranty plans may cover kitchen appliances such as refrigerators, dishwashers, and ranges. Check your plan details or compare plans on HomeServe.com.

Yes. Each plan has a benefit amount — the maximum HomeServe will pay per covered repair or per year. The benefit limit varies by plan; your plan documents will specify the exact amount for your coverage.

Visit the HomeServe website and navigate to the Home Warranty section to compare available plans and pricing for your ZIP code. You can also call 1-855-336-2465 and a representative will help you choose the right plan.